SHIPPING & REFUNDS
SHIPPING POLICY
Our shipping is small town farm shipping. We hand package every shipment as the order arrives. We are excited to be utilizing green foam products that are biodegradable and can be composted, much better than traditional Styrofoam. To keep the beef cold we utilize gel packs and dry ice depending on the shipment and delivery location. Please use caution with dry ice, do not touch with your hands, place outside once you have removed the beef and it will naturally evaporate.
We are currently shipping to the following states:
Maine
New Hampshire
Vermont
Massachusetts
New York
Connecticut
Rhode Island
New Jersey
Pennsylvania
Delaware
Maryland
Ohio
Virginia
West Virginia
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We ship Monday, Tuesday, and Wednesday of each week to assure your package arrives in a timely manner. Shipping does not occur on holidays. Please do not use a PO Box for shipping as we cannot deliver to PO Boxes.
Orders placed after Wednesday morning (9:00 am) will be shipped the following week to assure your purchase arrives cold.
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We will work hard to make sure your experience is as good as it can be and your package arrives in a timely manner. Expect your beef to arrive frozen to mostly frozen. If for any reason your beef arrives above 40 degrees F please reach out to us right away, do not consume this beef. We utilize UPS to ship our products.
REFUND POLICY
If you should have issues with your order please reach out to us, we will do our best to make it right. Please note that lost shipments, or neglect to receive the shipment in a timely manner is beyond our control although we will do our best to make sure this does not occur.
A few things to keep in mind:
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There is natural variation to our beef. Not every package will be sized or shaped the same, this is natural with beef.
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Please make sure you immediately open the package once it arrives and place the beef in either your refrigerator (use within 7 days) or freezer (store for up to a year) to assure it stays fresh.
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We are a small company and will do our best to assure you are satisfied. Thank you for your business.